Overview
This one-day workshop introduces participants to the key components of communication and how to enhance the results they get when communicating in the workplace.
Objectives:
- Revisit the foundations of effective communication
- Frame communications positively
- Remaining in control of time spent on conversations
- Giving positive feedback
- Having difficult conversations
You will learn:
- Practical verbal and non-verbal communication
- The importance of rapport and how to build relationships
- Methods of organising your thinking to convey the message you really mean
- To use precise questioning skills to control and move the conversation along
- To use precise questioning skills to control and move the conversation along
- How to communicate carefully in difficult situations
- How to resolve conflict and open up the communication
- How to implement changes when you return to your office
This workshop is available on our open training schedule or on a one to one basis.
